Company details

cbw hospitality GmbH
Mundenhofer Weg 10
79224 Umkirch
Tel. +49 160 97946311

This email address is being protected from spambots. You need JavaScript enabled to view it.
www.auerhahn-feldberg.com

Managing Director: C. Werer
USt.ID.Nr.: DE 297 128 221
Amtsgericht Freiburg: HRB 711983

Web imaging and programming:
Keßler.CreativDesign

EU mediation
In accordance with the Regulation on Online Dispute Resolution in Consumer Affairs (ODR Regulation), we would like to inform you about the online dispute resolution platform (OS platform).
Consumers have the option of complaining to the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr/ The necessary contact details can be found above in our imprint.
However, we would like to point out that we are not willing or obliged to participate in dispute resolution procedures before a consumer arbitration board.

Liability for content
We are constantly developing the contents of this website and strive to provide accurate and up-to-date information.
As a service provider we are responsible according to § 7 Abs.1 TMG for own contents on these sides according to the general laws. According to §§ 8 to 10 TMG, however, we as a service provider are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate an illegal activity.
Obligations to remove or block the use of information under general law remain unaffected. However, liability in this regard is only possible from the moment of knowledge of a specific infringement. Upon notification of appropriate violations, we will remove this content immediately.

Liability for links
Our offer contains links to external websites of third parties over whose contents we have no influence.
Therefore, we can not assume any liability for these external contents. The content of the linked pages is always the responsibility of the respective provider or operator of the pages. The linked pages were reviewed for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of a violation of law. Upon notification of violations, we will remove such links immediately.

Copyright and trademark rights
© Auerhahn Feldberg, Feldberg. All rights reserved.
All text and images, as well as their arrangement on the website are subject to the protection of German copyright. The content of this website may not be copied, distributed, modified or made accessible to third parties for commercial or private purposes. We point out that images contained on the website may be subject to the copyright of third parties. In particular contents of third parties are marked as such. Unless otherwise stated, all trademarks of Auerhahn Feldberg appearing on this website are protected by trademark.

Terms and Conditions for booking a room in our hotel

Scope
These terms and conditions apply to the contracts for the leasing of hotel rooms for accomodation as well as all further services and deliveries of the hotel provided to the customer.

Conclusion of contract, contractual partner, contractual liability; limitation
The contract is concluded by the acceptance of the customer's application by the hotel. The hotel is free to confirm the room booking in writing. Contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable to the hotel together with the customer as the joint debtor for all obligations under the hotel accommodation contract, if the hotel has a corresponding declaration of the third party. The hotel is liable for its obligations under the contract. In the non-performance area, liability is limited to intent and gross negligence of the hotel.

Services, prices, payment, offsetting
The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services. The customer is obligated to pay the applicable and / or agreed prices of the hotel for the room transfer and the services used by him at the latest on departure. This also applies to services provided by the customer and expenses of the hotel to third parties. Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. The hotel is entitled to call for accrued claims at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at a rate of 5% above the respective base interest rate or the corresponding successor interest rate of the European Central Bank. The customer reserves the proof of a lower, the hotel of a higher damage reserved. - The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates can be agreed in writing in the contract. The customer can offset or reduce only with an undisputed or legally enforceable claim against a claim of the hotel.

Resignation of the customer (cancellation)
A guaranteed reservation is made if the guest confirms the overnight service verbally on site, by phone or in writing or by email and does not cancel the ordered rooms 14 days before arrival. If the room is canceled in the last 14 days prior to arrival, this must be done in writing. For cancellations up to 14 days prior to arrival, the cancellation fee is 50% of the total booking, then 100% of the total booking. In case of no-show of the guest, the full amount of the booked stay minus any saved expenses will be charged.

Resignation of the hotel
The hotel can within the framework of the house right terminate the contract after occupancy, if a breach of contract by the guest in spite of a warning (this can also be done verbally), so that the immediate cancellation of the contract is justified. This applies in particular to intentional or grossly negligent damage to the object and the inventory. If the hotel quits, the hotel reserves the right to the total price; however, the value of the saved expenditures as well as those advantages, which he obtains from a possible other occupation of the object, are credited.

Room preparation, -handover, -return
Booked rooms are available to the customer from 3 pm on the agreed arrival day. On the agreed departure day, the rooms must be vacated at the latest by 10 am. Thereafter, in addition to the damage resulting from this, the hotel may charge 10,- € per commenced hour for the additional use of the room after 10 am.

Unused services
If the guest accepts contractual services - e.g. as a result of late arrival and / or earlier departure due to illness or other reasons not attributable to the hotel - not or not completely due, there is no entitlement to a pro-rata refund. However, the hotel will reimburse you for any amounts it may receive from renting the property.

Liability and obligations
The holiday object may only be occupied by the number of persons stated in the contract. Deviations from this require a prior written or oral agreement with the hotel. The specified maximum number of persons includes children. In the case of overcrowding, the hotel is entitled to demand an additional appropriate compensation for the period of overcrowding and / or the surplus persons have to leave the rental property.
The placement of tents, caravans or similar on the property is not allowed. At the same time, the guest undertakes to treat the object with care for all fellow travelers.
The guest is fully liable for any damage caused in the rental property or its other facilities and must report this to the hotel immediately, but at the latest on departure. The liability of the hotel or the owner is limited to damages caused intentionally or grossly negligently, unless they are injuries to life, limb or health. Liability is unlimited for such damages.
Neither the intermediary nor the owner is liable for the loss or damage caused by the guest, including cars. The transfer of own property into the rental property including the adjustment of the car in the parking lot is at your own risk.
When moving out, the object must be provided with all accessories cleaned by the guest. These duties are independent of the subsequent final cleaning by the hotel or its agents. If not heed the hotel is entitled to charge the guest later the costs for the corresponding additional expenses.
The guest is obligated to notify the agent in the event of any disruption and to do his utmost to help remedy the incident and to minimize any possible damage.
Claims and complaints due to non-contractual travel services are to be reported immediately, in any case during the stay to the hotel in writing.
A pet may only be brought with prior notification and verbal or written confirmation from the hotel. For any damage caused by the introduced pets only the bringing in guest is liable.

Further obligations of the guest, preclusion period
In order to safeguard his claims, the guest is obligated to immediately notify the hotel of any defects in the rental property. Any claims shall not be canceled unless the complaint owed to the guest is omitted without fault.
In the event of a significant defect for which the owner is contractually responsible, the guest will provide the hotel with a reasonable period of time to remedy the situation.
The guest is obliged to assert any claims arising from the contractual relationship within one month from the contractually agreed end onwards to the hotel at the following address.
For defaults by third parties that are not directly related to the vacation object or contractual services, as well as damages incurred by the guest or his fellow travelers by improper or inappropriate use of the property or its facilities, the hotel and owners are not liable, it unless they are guilty of a culpable violation of information, disclosure or due diligence. Liability is limited to damage caused intentionally or by gross negligence, unless it is injury to life, body, health. Liability is unlimited for such damages.

Statute of limitations, miscellaneous
Claims of the guest and his fellow travelers to the hotel - for whatever legal reason, but with the exception of claims arising from tort - become statute-barred after 6 months from the end of the contract. This also applies in particular to claims arising from the violation of pre- and post-contractual obligations and ancillary obligations arising from this contract.
An assignment of any claims of the guest in connection with the contract is excluded.
Should any of the above provisions be or become ineffective, the corresponding statutory provisions shall replace them and the validity of the remaining contract shall remain unaffected.

Tourist tax
City tax contributions are not included in the room rate. For the stay a tourist tax according to statute of the municipality Feldberg is to be paid.